Please read and understand the following terms and conditions:
The following terms and conditions apply to all Travel organized by Cebu City Tour, operator and owner of the website with URL: www.cebucitytour.com (herein after referred to as “Cebu City Tour”) For this purpose, the term “Travel” shall include any combination of international or domestic flights from your point of origin to your final destination, and include all hotels, resorts, accommodations, excursions, tours, transfers, rentals, etc., that have been organized on your behalf by Cebu City Tour.
If your booking includes Flights or Accommodations or other service, provided by someone other than Cebu City Tour or its appointed agents, whether Cebu City Tour has acted as the agent or not, then your contract shall be subject to the conditions set forth in the applicable Philippines Travel and Tour Operator’s policies, or in the case of an Airline, the airline’s applicable booking conditions. These conditions do not affect your statutory rights.
Any arrangements which you make while on your vacation and which are not made through Cebu City Tour are ones for which we have no responsibility or liability.
Making A Booking
When you make a booking with us you undertake that you have the authority to accept and do accept these booking conditions on behalf of yourself and your party. A contract will exist upon our accepting any money from you towards the booking or upon the issue of our confirmation or itinerary, whichever is the earlier. These conditions in conjunction with the information set out in our published information from the entire agreement between yourself and Cebu City Tour. When you make a booking with Cebu City Tour and we accept it, the total cost of the package becomes due and payable immediately, unless we have agreed in writing that you should pay an initial deposit. In any event, the full amount of your Philippines package must be credited to Cebu City Tour, a minimum of 3 days BEFORE your scheduled departure. (Some services require full payment to confirm booking, generally promos for “book & buy”).
All rates are fixed at the time of the booking and generally will not be subject to any surcharges. The only exception will be an increase in our costs arising as the result of any government action including but not limited to, new or increased taxes such as VAT (Value Added Tax).
We reserve the right to change our prices at any time before you book including any special rates that we may offer from time to time, which may not be the same as those published on this website. Please note that ALL RATES are determined based on the actual time of travel, and NOT the booking date. In some cases, posted rates may expire or become invalid after the booking date and before the actual date of travel. In this case, we will confirm and charge the new rate that will be in effect at the time of travel. (see VALID FROM DATES below room rates, to confirm validity)
If you Cancel your Booking
You or any member of your party may cancel all or part of your travel at any time, proved that the cancellation is made in writing to us by the person who made the original booking. You will receive a refund of the amount paid (excluding any amendment charge) less the cancellation fees specified below.
- Event, Attraction, Theater, Show or Coupon Ticket
These are non-refundable in all circumstances.
- Gift Certificate
These are non-refundable in all circumstances.
Cancellation charge per booking is based on each individual hotel; each hotel offers different policies on cancellations. Please ask your agent for a copy of the cancellation policy for your hotel, airline or package prior to placing your booking.
- One Day Tour Package & Services
If you cancel at least 7 calendar days in advance, there is no cancellation fee.
If you cancel between 3 and 6 calendar days in advance, you will be charged a 50% cancellation fee from the total amount.
If you cancel within 2 calendar days in advance, you will be charged a 75% cancellation fee from the total amount.
If you cancel within the day you will be charge a 100% cancellation fee from the total amount.
- Custom Quote Multi-day Tours
We require a minimum of Php 1,000 cancellation fee or higher depending on the complexity of the quotation and itinerary created.
No refunds are available once a tour or service has commenced, or in respect of any package, accommodation, meals or any other services utilized. Refunds will usually take 30-40 business days depending on the approval of the Finance Head
* NO-SIGHTING POLICY FOR WHALESHARK TOUR
THERE IS POSSIBILITY THAT WHALE SHARKS MAY NOT BE SEEN DURING THE TOUR DUE TO UNPREDICTABLE NATURE, INCLEMENT WEATHER AND OTHER ENVIRONMENTAL FACTORS THAT BEYOND OUR CONTROL. WE REGRET TO INFORM YOU THAT THERE WILL BE NO REFUND ON THE TRANSPORTATION CHARGES.
* INVOLUNTARY CANCELLATION
Involuntary cancellation due to the event of natural disaster, poor weather conditions, civil disturbance, suspension of services in relation to transportation, accommodations etc., governmental orders, or other circumstances beyond the client and Cebu City Tour’s control, and when safe, and smooth tour operation according to the itinerary specified in the Travel Contract has become impossible, or there is a valid reason that the tour could not continue, the amount due on that tour date shall be subject for refund.
All refund must be processed 7 days after the tour date and will take 15-30 days.