Amazon Cebu Support

Our Amazon Contact Centers work towards a single goal: to deliver the best possible support experience to our customers. To do that, our CS Operations teams are empowered and expected to think like owners. We solve problems the first time so that customers have an effortless experience every time.

Building on Amazon’s global mission of being the ‘Earth’s most customer-centric company’, Cebu’s Customer Service team has started operations in February 2018 and will grow steadily in size and scope until the end of the year. The team provides 24/7 world-class customer service to North America and UK customers. Our Team members are empowered to think like owners and resolve customer problems via phone, email, or live chat. We operate in a fast-paced, dynamic environment and make an impact to millions of customers across the globe.

Our relentless focus on process improvements has helped us continuously evolve and expand our focus into new business domains.